You will receive the meticulously packaged original artwork, along with an authentic certificate of guarantee signed by the artist. Additionally, we include a brief introduction to the artist's studio and a Cold Lane Art stationery gift. We hope you enjoy these extras!

Order Tracking: To keep you informed about the status of your shipment, we provide tracking information for all shipped orders. You will receive a tracking number via email, allowing you to track the progress of your artwork's journey until it arrives at your doorstep.

All standard orders will be shipped four to five business days of confirmation from our team that they have received your order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives.

Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges.

It’s our goal to ensure you have the best possible experience with us, and so we offer returns valid for 30 days from the date of arrival. As such, you will be responsible for paying for your own shipping costs for returning your item.

Unfortunately, all items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you send them back to us for a return we will not be able to process a refund. If you have any questions about sizing, coloring, please reach out to our customer service before placing your order.

View shipping policy 
https://www.coldlaneart.com/policies/shipping-policy

View refund policy 
https://www.coldlaneart.com/policies/refund-policy